The mediator provides the optimal conditions and framework for conflicts to be dealt with. He is neutral, independent and impartial, i.e. all parties are treated equally. Confidentiality is a basic requirement, the discussions are treated absolutely confidentially and no contents are passed on to outsiders. The mediator is not available as a witness in court.
The mediator shows the parties a way to get back into constructive talks with each other. He ensures that the willingness to talk is maintained and pays attention to balanced, fair and open communication.
He works out the interests with the parties and guides them through the creative solution-finding process.
The mediator intervenes in the process in a balancing and clarifying manner, for example, to even out any existing power imbalances, to make the parties aware of unrealizable agreements, and to ensure that no solutions are worked out with losers and winners.
He is not authorized to evaluate, judge or make decisions. The conflict parties work out the content of their solution or agreement independently.
